Refund policy

Refund & Return Policy

Our 90-Day "Feel Like Yourself Again" Guarantee

We want you to give Recervo a real try. Use it for up to 90 days from the day your order is delivered. If you're not happy with it for any reason, send it back and we'll refund your purchase price in full.

Yes, even if you've used it. That's the point of a real trial.

What you need for a return

  • Your return request is made within 90 days of delivery.
  • You send back the massager, remote and charging cable. The original box is helpful but not required. Please just pack everything securely so it arrives safely.
  • You include your order number as proof of purchase.
  • The product hasn't been deliberately damaged or misused.

The guarantee is limited to one return per customer.

How to return your Recervo

  1. Email us at help.recervo@gmail.com with your order number and a short note on why you're returning it. Your feedback genuinely helps us improve.
  2. We'll reply within 1 business day with your return instructions and return address.
  3. Ship it back using a trackable shipping service. Keep your tracking number until your refund arrives.
  4. We'll process your refund as soon as your return is received and checked.

Refunds

  • Refunds go back to your original payment method.
  • Once your return is received, please allow 7–12 business days for the refund to appear in your account, depending on your bank.
  • Shipping Protection fees are non-refundable.

Return shipping

You're responsible for the cost of shipping your return to us, unless your item arrived damaged or defective. In that case we cover everything (see below).

Damaged or defective items

If your Recervo arrives damaged or stops working properly, contact us within 7 days of delivery with a few photos or a short video of the issue. We'll send you a free replacement or a full refund, whichever you prefer, at no cost to you, including shipping.

Exchanges

Want to swap for a replacement unit instead? Just let us know when you email. Exchanges depend on stock. If a replacement isn't available, we'll issue a full refund instead.

Non-returnable items

Gift cards and items marked as clearance or final sale can't be returned. Any item excluded from returns will be clearly marked on its product page.

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